What can we help you with today?

Payments

Make a payment online

Already have an account with us? It's free and easy to:

  • set up a recurring automatic payment (ACH)
  • complete your payment with a one-time automatic payment (One-Time ACH)
Learn more about ACH payments

If you'd prefer to skip the account or use a debit card:

Make your payment using Speedpay (fee varies by state, up to $7.00)

If you need to make your payment by mail

Mail
Guild Mortgage Company
P.O.Box 85046
San Diego, CA 92186-5304

Overnight and Express Mail
Guild Mortgage Company
Attn: Cashiering Department
5887 Copley Drive
San Diego, CA 92111

Have other payment questions?

We’re happy to help with any questions you may have—get more information on seeing your payment status, different payment options and the requirements for specific types of payments

Escrow, taxes and insurance

Learn more about your escrow account and how taxes and insurance are paid for your mortgage

See information on how your escrow account is managed.

Contacts for escrow or taxes:

Insurance and tax payments or refunds
Guild Mortgage Company
Attn: Property Tax or Insurance department
P.O. Box 85304
San Diego, CA 92186-5304

Mortgagee clause
Guild Mortgage Company, LLC
ISAOA/ATIMA
P.O. Box 818009
Cleveland, OH 44181-9600

Tax correspondence
Guild Mortgage Company, LLC
Attn: Tax department
P.O. Box 85304
San Diego, CA 92186-5304

Insurance correspondence
Guild Mortgage Company, LLC
ISAOA/ATIMA
P.O. Box 818009
Cleveland, OH 44181-9600

Insurance loss claims:
Guild Mortgage Company, LLC Attn: Property Damage Support Team 5887 Copley Drive, 3rd Floor San Diego, CA 921111

Click here to view our Property Damage Packet for guidance on the next steps after filing a claim with your insurance company

Loan payoffs

Submit a request to pay off your loan

See the steps and requirements to submit a loan payoff request as the primary borrower or a third party on behalf of the borrower.

Payoff Demand Statement requests can be sent by

Fax
858.215.3360

Mail
Guild Mortgage Company
P.O. Box 85046
San Diego, CA 92186-5304

Financial hardship assistance

We’re here to support you

Our loan counseling / loss mitigation team is available to assist you during your time of financial hardship.

Reach us directly by
Phone 800.365.4884

Monday–Friday 7:30am–5pm PT

Contact us

We’re here to help. If you need assistance with your loan, you can reach us by phone or in writing.

By phone

Customer Service Department for general loan assistance:

800.365.4441

Loan Counseling Department for hardship assistance:

800.365.4884

In writing

For general loan inquiries, please mail to:

Guild Mortgage Company, LLC
Attn: Customer Service Department
5887 Copley Drive, 3rd Floor
San Diego, CA 92111

For Complaints, Notices of Error, Requests for Information, and Qualified Written Requests, please mail to:

Guild Mortgage Company, LLC
c/o Compliance Management Division-Complaints
5887 Copley Drive
San Diego, CA 92111

We will send you an acknowledgment letter within 5 business days. In most cases, within 30 days we will correct the error, provide the information requested or provide you with an explanation of why Guild believes that no error occurred or why the requested information cannot be provided. You may request copies of any documents or information that Guild relied on when making a determination.

Get in touch—we'd love to work with you

Are you ready to purchase a new home or refinance? If so, we have a couple of options for you.

You can contact us during regular business hours (Monday-Friday 6am-5pm PT) at 800.971.3864.

Or, to discuss your options with a loan officer in your local area, please complete our form, and we’ll be in touch shortly.